to LINCOLN AIR SUSPENSION FORUM BY BAGMASTER

If you feel you’ve been wronged-

• Give the shop a fair chance to rectify the situation. Provide detailed paperwork that will help it track your repair and billing, and let it attempt to repair the problem. Discuss any discounts or compensation you feel you’re due before the repair, and get a written agreement from the shop verifying the terms upon which everyone has agreed.

   

• If the shop management is contentious, or the issue is not resolved to your satisfaction, contact the Better Business Bureau. Take the time to substantiate the complaint by providing a written account of the questionable transaction. People don’t always take the time to do this, which is one of the weaknesses of the BBB system. If you don’t provide the written account, the BBB can’t accumulate a complete file on a shoddy shop, and other customers down the line will fall prey to the same problem.

   

• Contact the Consumer Protection Bureau of your State Attorney General’s office. Not only does it give information about specific repair shops, but it also investigates auto-repair complaints and sometimes can help you get compensation.

Excerpt from "Lucille's Garage" by Lucille Treganowan. Click here to view complete article.